Contact Us

We’re here to help 🤍

Thank you for visiting our store! Whether you have a question about a product, your order, shipping, or anything else, we’re happy to assist.

Our customer support hours are Monday to Friday, 9:00 AM – 5:00 PM (AEST), with limited availability on weekends and public holidays. Response times may vary depending on your time zone.

We aim to respond to all enquiries within 24–48 hours. During busy periods, promotional launches, or holidays, responses may take slightly longer. We truly appreciate your patience and will always get back to you as soon as possible.

For faster assistance, please include your full name, order number (if applicable), and a clear description of your enquiry when contacting us.

If your question is about an existing order, please check your confirmation email first. Once your order has been dispatched, you will receive tracking details via email. Kindly allow the stated processing and shipping time before reaching out regarding delivery updates.

You may also find helpful information in our FAQ section, including details about shipping, returns, and product care.

We value every customer and are committed to providing thoughtful, reliable service. Thank you for shopping with us — we look forward to assisting you.